How can we help?

Tell us what happened

• Your in-game racer name and whether you play on iPhone, iPad or Facebook.
• Your device model, app version and the approximate time of the issue.
• A short description and a screenshot, if available. Hide any sensitive information.

Never send passwords, verification codes, Apple private keys or full payment-card details.

Account and sign-in help

The iOS app uses Sign in with Apple. Facebook players continue to sign in through Facebook. Accounts are not automatically linked. Contact support if you cannot find your expected progress; do not delete your account to troubleshoot a sign-in problem.

Purchase help

If you were charged but did not receive an item, include the product name and transaction or order ID. Do not purchase it again just to retry delivery.

For Apple-billed refund requests, visit Apple’s Report a Problem page. For Facebook-billed purchases, use Facebook’s payment-help options. Refund decisions are handled by the billing platform.

Account deletion and privacy requests

Email support with the subject “Account deletion” or “Privacy request” and your racer name. We will verify account ownership before acting. Do not include your password.

Account deletion removes access to the account and its game progress. Some records may need to be retained for legal, security or transaction obligations. See the Privacy Policy for details.